Delivery & Returns
UK STANDARD DELIVERY - Free with orders over £50
Orders less than £50.00 will be charged our standard delivery rate of £5.00. Orders will be delivered in approximately 5-7 working days. Excludes weekends and bank holidays. Excludes the Channel Islands. Please note, there are currently additional delays with Royal Mail due to the situation with COVID-19 and a high volume of post through their service. Please accept our apologies if your parcel is delayed.
DELIVERY OF MONOGRAMMED ORDERS
Due to the current situation with COVID-19 the turnaround time for monogrammed orders is up to 3 weeks. We will dispatch your monogrammed goodies as soon as they are ready.
Please note: Due to the bespoke nature of these products, they cannot be returned unless faulty. If you have any queries please contact us on [email protected]
We have temporarily suspended accepting orders for international delivery to Europe, due to issues arising from Brexit. We are working hard to reinstate our European shipping options as soon as possible.
Once your order is placed, we'll aim to dispatch your products within 5-7 working days.
All international deliveries are sent via Parcel Force and you will receive a message once your parcel has been dispatched with in-flight options. Price dependent on destination and weight.
- USA Delivery from £20
- Australia Delivery from £30
CUSTOMS & IMPORT CHARGES
Customs and import duties are charged once the parcel reaches its destination country. Unfortunately, Elizabeth Scarlett has no control of these charges and they must be paid by the customer. To avoid any unexpected surprises, we suggest you check out what import charges may apply before you order!
We understand that sometimes you need to return an item and we want to make this as easy as possible for you. We promise to refund any unused item you are not completely happy with when you return it to us in saleable condition which means all tags attached with packaging intact, the same as the product arrived with you.
In order to return an item to us, you simply package it up and post it back to our HQ within 30 days of receipt (see below address). We will then process your refund back through our website within 14 days of us receiving it. Please note our returns are taking a little longer at the moment with our reduced team.
Returns address: Elizabeth Scarlett RETURNS, Knuway Warehouse, Cranborne Road, Potters Bar, Herts, EN6 3JL
Please note, that unless you are returning a faulty item, unwanted orders are returned at your own cost and our delivery charges are non-refundable. We do recommend that you obtain a free certificate of postage to protect your parcel should it be lost in transit as we do not become responsible for your parcel until it makes it back to us.
Please note, Gift Cards are non refundable.
In the unlikely event that you receive a faulty item from us, please contact [email protected] and include some images and description of the issue. Once confirmed by a member of the Elizabeth Scarlett Team, please send back the faulty item to the below address:
Elizabeth Scarlett Limited, The Great Transmitting House, Great North Road, Brookmans Park, AL9 6NE
Faulty items will then be refunded in full, including the original delivery charges and the cost incurred by you in returning the order to us.
If you have any other questions about refunds, returns or faulty items, please do give us a shout on [email protected]