Delivery & Returns

 

UK STANDARD DELIVERY - Free with orders over £50

Orders less than £50.00 will be charged our standard delivery rate of £5.00.

Orders will be delivered within 5-7 working days on an Evri tracked service. Excludes weekends and Bank Holidays, excludes the Channel Islands.

 

DELIVERY OF MONOGRAMMED ORDERS

The turnaround time for monogrammed orders is currently 8-12 working days. We will dispatch your monogrammed goodies as soon as they are ready. If you have any other items in your order, these will be dispatched together with your personalised goodies.

Please note: Due to the bespoke nature of these products, they cannot be returned unless faulty. If you have any queries please contact us on [email protected]

 

INTERNATIONAL DELIVERY 

We have had to suspended international delivery to Europe, due to issues arising from Brexit. We are working hard to reinstate our European shipping options as soon as possible.

Once your order is placed, we'll aim to dispatch your products within 5-7 working days. 

All international deliveries are sent via Evri and you will receive a message once your parcel has been dispatched. Shipping cost is dependent on destination and weight.

- USA Delivery from £20 

- Australia Delivery from £30

 

CUSTOMS & IMPORT CHARGES

Customs and import duties are charged once the parcel reaches its destination country. Unfortunately, Elizabeth Scarlett has no control of these charges and they must be paid by the customer. To avoid any unexpected surprises, we suggest you check out what import charges may apply before you order!

 

RETURNS

We understand that sometimes you need to return an item and we want to make this as easy as possible for you. We promise to refund any unused item you are not completely happy with when you return it to us in saleable condition which means all tags attached with packaging intact, the same as the product arrived with you.

If returning pyjamas, we ask that the product arrives back to us in its original unworn condition, with no marks, scent or damage. Please return with outer plastic packaging, the fabric dust bag and with all tags still attached to the product. As with all of our monogrammed products, we will be unable to accept returns on pyjamas that have been personalised.

In order to return an item to us, you simply package it up and post it back to our HQ within 30 days of receipt (see below address). We will then process your refund back through our website within 10 working days of us receiving it.

Returns address: Elizabeth Scarlett RETURNS, Level 4, Cranborne House, Cranborne Rd, Potters Bar, EN6 3JN

We ask all returns are posted back to the returns address specified above - we're unable to accept any return that is hand delivered as we cannot guarantee a refund will be processed in these instances. 


Please note, that unless you are returning a faulty item, unwanted orders are returned at your own cost and our delivery charges are non-refundable. We do recommend that you obtain a free certificate of postage to protect your parcel should it be lost in transit as we do not become responsible for your parcel until it makes it back to us.

We're not responsible for any items that are returned to us by mistake. If we're able to locate the items, which sadly isn't always possible, and you'd like these returned to you, we may ask you to cover the delivery cost.


Please note, Gift Cards are non refundable. 

Extended Returns Policy - all orders placed between 27th October and 24th December 2022, are eligible for a refund until 15th January 2023

FAULTY ITEMS

In the unlikely event that you receive a faulty item from us, please contact [email protected] and include some images and description of the issue.

Faulty items will be refunded in full, including the original delivery charges.

If you have any other questions about refunds, returns or faulty items, please do give us a shout on [email protected]