FREE on orders over £50 | £5.00 on orders under £50
Orders are delivered via Royal Mail tracked service within 3-5 working days. Excludes weekends and Bank Holidays.
Express Delivery (1-2 working days) - £8.00
Available to most mainland UK addresses. Orders delivered within 1-2 working days via Royal Mail tracked service. Excludes weekends and Bank Holidays.
Please note: Express delivery is not available for personalised orders. Address restrictions may apply - check at checkout to confirm availability.
Personalised Orders (4-6 working days)
FREE on orders over £50 | £5.00 on orders under £50
Personalised items require 4-6 working days for production and delivery. All items in your order will be dispatched together once personalised items are ready.
Important: Please note that, due to their bespoke nature, personalised products cannot be returned unless faulty.
International Delivery
Europe
FREE shipping on orders over €100 | Paid shipping on orders under €100
Delivery time: 5-7 working days via tracked international service
FREE shipping on orders over $100 | $20 on orders under $100
Standard orders: 5-10 working days
Personalised orders: 7-12 working days
Weight restrictions apply: Free shipping only available for orders under 1.8kg. Orders over 1.8kg are not eligible for shipping.
Customs: No customs charges apply on orders under $800.
Other Countries
Australia: From £25 (orders ≤1kg) | £35 (orders 1-2kg)
Canada: From £25 (orders ≤1kg) | £35 (orders 1-2kg)
India: From £25 (orders ≤1kg) | £35 (orders 1-2kg)
Delivery time: 7-12 working days via Royal Mail International, then transferred to your national postal service.
Important Information
Customs & Import Charges
Customs and import duties are charged when parcels reach the destination country. Elizabeth Scarlett has no control over these charges and they must be paid by the customer. We recommend checking potential import charges before ordering.
Order Tracking
You'll receive a dispatch notification with tracking information once your order ships. International orders can be tracked until they reach your national postal service.
Returns & Exchanges
Return Policy
We offer full refunds on unused items returned within 30 days in original, saleable condition with all tags and packaging intact.
Pyjamas: Must be returned in original unworn condition with no hair, marks, scent, or damage, including outer packaging and fabric dust bag.
Personalised items: Cannot be returned unless faulty due to their bespoke nature.
Gift Cards: Non-refundable.
Return Addresses
UK & Europe Returns: Elizabeth Scarlett RETURNS Level 4, Cranborne House Cranborne Rd, Potters Bar EN6 3JN
US Returns: ESL RETURNS Glenmore Industries / Elizabeth Scarlett USA 115 Newfield Ave., Suite E Edison, NJ 08837
Return Costs
Faulty items: We cover all return costs and refund original delivery charges
Unwanted items: Customer covers return shipping costs. Original delivery charges are non-refundable
We recommend obtaining a certificate of postage for protection
Processing time: Refunds processed within 10 working days of receiving your return.
Faulty Items
If you receive a faulty item, please contact customerservices@elizabethscarlett.com with photos and a description. Faulty items are refunded in full including original delivery charges.
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