All of our collections are limited edition but we always try our best to bring these back - so do keep your eyes peeled! Signing up to our newsletter is the best way to be notified of all new releases and restocks.
PRODUCT AND STOCK
When are you restocking your collections?
How do I review one of the products I’ve purchased?
Where are your products made?
Are your products sustainable?
How can I wash my products?
PROMO AND PAYMENT
What payment methods do you accept?
How do I purchase a gift card?
How do I use a gift card?
How do I use a promo code?
I haven’t received my welcome discount code?
Can I get a VAT receipt?
I’m still confused or my question is not on this list?
Can I have items sent to someone as a gift?
How much is shipping in the UK?
How long will my order take?
Do you offer Next Day Delivery/Express Shipping?
Can you speed up delivery?
Do you offer International Delivery?
Do you ship to Europe?
Where is my delivery?
My tracking says that the order has been delivered, but I haven't received it?
My parcel has been returned to sender?
Why didn't I receive confirmation of my order?
Can I amend or cancel my order?
Can I change the delivery address?
Do you offer gift wrap or gift notes?
Can I preorder or be put on a waiting list?
My item has arrived creased - what can I do?
I’ve received a faulty item?
I’ve received an incorrect item?
I’m missing an item?
How do I return my item?
How do I exchange my item?
I’ve received a gift which isn’t suitable - how can I exchange this?
Have you received my return?
My return has been delivered but I’ve not received a refund?
What can I have monogrammed?
How long does your monogramming take?
How can I sign up to your newsletter?
How do I unsubscribe from your mailing list?
I’m having trouble accessing your website or checking out. What should I do?