FAQS

If you’re not able to find the answer you’re looking for here, please do get in touch with a member of our lovely customer service team by following this link -Contact Us.

PRODUCT AND STOCK

When are you restocking your collections?
How do I review one of the products I’ve purchased?
Where are your products made?
Are your products sustainable?
How can I wash my products?

PROMO AND PAYMENT

What payment methods do you accept?
How do I purchase a gift card?
How do I use a gift card?
How do I use a promo code?
I haven’t received my welcome discount code?
Can I get a VAT receipt?
I’m still confused or my question is not on this list?

DELIVERY

Can I have items sent to someone as a gift?
How much is shipping in the UK?
How long will my order take?
Do you offer Next Day Delivery/Express Shipping?
Can you speed up delivery?
Do you offer International Delivery?
Do you ship to Europe?
Where is my delivery?
My tracking says that the order has been delivered, but I haven't received it?
My parcel has been returned to sender?

ORDER ISSUES

Why didn't I receive confirmation of my order?
Can I amend or cancel my order?
Can I change the delivery address?
Do you offer gift wrap or gift notes?
Can I preorder or be put on a waiting list?
My item has arrived creased - what can I do?
I’ve received a faulty item?
I’ve received an incorrect item?
I’m missing an item?

RETURNS

How do I return my item?
How do I exchange my item?
I’ve received a gift which isn’t suitable - how can I exchange this?
Have you received my return?
My return has been delivered but I’ve not received a refund?

MONOGRAMMING

What can I have monogrammed?
How long does your monogramming take?

TECHNICAL

How can I sign up to your newsletter?
How do I unsubscribe from your mailing list?
I’m having trouble accessing your website or checking out. What should I do?

STOCKISTS

I’d love to stock your products - how do I do this?