FAQS

If you’re not able to find the answer you’re looking for here, please do get in touch with a member of our lovely customer service team by following this link -Contact Us.

PRODUCT AND STOCK

When are you restocking your collections?
How do I review one of the products I’ve purchased?
Where are your products made?
Are your products sustainable?
How can I wash my products?

PROMO AND PAYMENT

What payment methods do you accept?
How do I use a promo code?
I haven’t received my welcome discount code?
Can I get a VAT receipt?
What can I use my discount code on?

DELIVERY

How much is shipping in the UK?
How long will my order take?
Do you offer Next Day Delivery/Express Shipping?
Can you speed up delivery?
Do you offer International Delivery?
Do you ship to Europe?
Can I have items sent to someone as a gift?
Where is my delivery?
My tracking says that the order has been delivered, but I haven't received it?
My parcel has been returned to sender?

ORDER ISSUES

Why didn't I receive confirmation of my order?
Can I amend or cancel my order?
Can I change the delivery address?
Do you offer gift wrap or gift notes?
Can I preorder or be put on a waiting list?
My item has arrived creased - what can I do?
I’ve received a faulty item?
I’ve received an incorrect item?
I’m missing an item?

RETURNS

How do I return my item?
How do I exchange my item?
I’ve received a gift which isn’t suitable - how can I exchange this?
Have you received my return?
My return has been delivered but I’ve not received a refund?

TECHNICAL

How can I sign up to your newsletter?
How do I unsubscribe from your mailing list?
I’m having trouble accessing your website or checking out. What should I do?

STOCKISTS

I’d love to stock your products - how do I do this?