Signing up is easy! Simply create an account and enter your name, email, and password. It’s free to join and you’ll be signed up to receive emails with exclusive offers and early access to our new collections.
FAQs
LOGIN & ACCOUNT
How do I sign up to be a part of the Elizabeth Scarlett Collective?
What are the advantages of joining the Collective?
Where can I find all of my rewards info?
Will I receive Stars for the purchases I made before joining the Collective?
I already receive Elizabeth Scarlett Newsletters, does this mean I have an account?
Does it cost anything to join the Elizabeth Scarlett Collective?
EARNING & REDEEMING STARS
How do I spend my Stars?
How do Stars convert to pounds?
Is there a limit to how many Stars I can earn?
What can't I spend my Stars on?
Can I return my order if I redeemed Stars for a discount?
I’ve earned Stars / leveled up to a new tier with my last purchase, but now want to return it. What will happen to my reward?
Do Stars ever expire?
How do I get a Birthday Reward?
I signed up for a birthday reward but didn't receive it?
TIER PROGRAM
How is my tier determined?
How do I know which Tier I am currently in?
How will I know when I have leveled up to a new tier?
Do tiers expire?
TROUBLESHOOTING
I should have earned Stars for my last purchase but my account hasn’t changed. Did I get Stars?
I have received an error message when referring a friend through the email box. What went wrong?
I have referred several friends but I haven’t received any points for it. Is there something else I need to do?
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