FAQs

LOGIN & ACCOUNT

How do I sign up to be a part of the Elizabeth Scarlett Collective?
What are the advantages of joining the Collective?
Where can I find all of my rewards info?
Will I receive Stars for the purchases I made before joining the Collective?
I already receive Elizabeth Scarlett Newsletters, does this mean I have an account?
Does it cost anything to join the Elizabeth Scarlett Collective?

EARNING & REDEEMING STARS

How do I spend my Stars?
How do Stars convert to pounds?
Is there a limit to how many Stars I can earn?
What can't I spend my Stars on?
Can I return my order if I redeemed Stars for a discount?
I’ve earned Stars / leveled up to a new tier with my last purchase, but now want to return it. What will happen to my reward?
Do Stars ever expire?
How do I get a Birthday Reward?
I signed up for a birthday reward but didn't receive it?

TIER PROGRAM

How is my tier determined?
How do I know which Tier I am currently in?
How will I know when I have leveled up to a new tier?
Do tiers expire?

TROUBLESHOOTING

I should have earned Stars for my last purchase but my account hasn’t changed. Did I get Stars?
I have received an error message when referring a friend through the email box. What went wrong?
I have referred several friends but I haven’t received any points for it. Is there something else I need to do?

CHECKOUT

How do I use my discount code?