FAQs

Signing up is easy! Simply create an account and enter your name, email, and password. It’s free to join and you’ll be signed up to receive emails with exclusive offers and early access to our new collections.

Our rewards program is a tiered program that allows you to earn more perks the more you engage with us. Members receive Stars for each purchase, which can then be redeemed towards the cost of future purchases. You also earn Stars for sharing with friends, following us on Instagram, leaving product reviews, and are even gifted with bonus points just for having a birthday! You can view the full list of perks on the rewards page.

The rewards page is home to all your exclusive rewards and Stars stash. You can access all your info by logging in and visiting our Rewards Page.

Purchases within the 12 months will count towards our VIP tiers - Bronze Tiger, Golden Giraffe and Platinum Elephant. Upon reaching the Golden Giraffe and Platinum Elephant tier you will be awarded with 100 Stars (£10). However, Stars earned from making purchases can only be awarded after joining the Elizabeth Scarlett Collective.

No, it does not. We would recommend creating an account with the same email address you receive newsletters to. Don’t worry, we won’t double up our communications.

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn Stars.

For every 100 Stars earned, you have the option of converting these Stars into a £10 voucher. 100 Stars = £10 voucher, 200 Stars = £20 voucher, 300 Stars = £30 voucher, and so on…
These unique voucher codes will be emailed to you and can also be found under ‘Rewards History’.

100 Stars is equal to £10.

Nope! That’s the best part about being a rewards member!You will always have an opportunity to earn
more points by shopping with us, engaging with our community online, and through seasonal sales.

Whilst you can use your Stars on almost all products (with no minimum spend), there are a few exceptions: Gift Boxes, Gift Notes, Monogramming, Shoppers, Charity Collections (Elephants & Turtles) and product already discounted.

You can return your order but you would not receive the points back from the Rewards discount that you redeemed. The amount of Stars you might earn from what you spent on the purchase post-discount will also be adjusted to reflect how much you ended up spending post-return. For example, if you use a £10 voucher (that you traded 100 Stars for) towards a £100 purchase that you decide to return, the £90 balance charged to your payment method will be refunded on your credit card but the 90 Stars that you earned would be deducted. The 100 Stars that you traded for the £10 discount would not be returned.

If you return a purchase that bumped you up into a higher VIP tier but ultimately you decide to return it, you will return to your original tier.

Stars will expire after 12 months if you do not earn or redeem any points.

Add your birthday under the ‘ways to earn points’ on the rewards page.
On your birthday we will add 100 Stars directly to your Rewards account!

Happy Birthday! In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday. If your birthday falls between the day that you registered and the 30 day waiting period afterwards, you will receive your
birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up. All successive birthday bonuses will be emailed to you on your birthday. If you register your birthday through your rewards account any time after it has
passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.

Your tier is determined by your number of purchases:
●      Bronze Tiger = 1 purchase (within the last 12 months)
●      Golden Giraffe = 2 purchases (within the last 12 months)
●      Platinum Elephant = 4 purchases (within the last 12 months)

When you are signed into your account, your rewards homepage will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

When your total spend crosses a tier threshold you will receive an email welcoming you into Bronze Tiger, Golden Giraffe, or Platimum Elephant.

Purchases must be made within a rolling 12-month period to count towards the next tier. If purchases are not made within this time frame you will move down to the appropriate tier.

Yes! However, there are occasionally delays in our systems communicating and stars could take anywhere from minutes to several hours to appear in your account.  However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

1. Try to refresh your browser.

2. Try to log out and then back in to your account.

3. Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it.

Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account. If you still feel like your points balance is not accurate you can contact our team at [email protected] and they will look into the issue for you.

We are sorry to hear that. The most common reason for the error message is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them. To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once. Please contact our support team at [email protected] if you need further assistance.

Thank you so much for sharing us with your friends! We really appreciate it. Referred friends must be a first time customer in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your
personal rewards page or through the use of your unique referral link also found there. Points will be added to your account as soon as your friend completes their first purchase on our website. When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account.You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.

To use your discount code, simple enter the code the code at checkout and the amount will be deducted from your total.